Terms of Service

01 The basics

These Terms of Service ("Terms") are the agreement between you and SaveFounders.ai for using our website and services. By using savefounders.ai, booking a call, or buying a service, you agree to these Terms. If you don't agree, please don't use the site or our services.

If you're agreeing on behalf of a business, you confirm you're authorised to do so.

02 Who we are

SaveFounders.ai ("SaveFounders.ai", "we", "us", "our") is operated by SaveFounders Pty Ltd, ABN 83 699 713 892, of 1 Ross Street, Surrey Hills VIC 3127, Australia.

We build founders an AI Assistant and train them to run it. We're founders ourselves — not a faceless agency.

03 Using this website

You're welcome to use our website for its intended purpose. You agree not to:

• use it for anything unlawful, harmful or misleading;
• copy, scrape, resell or rip off our content, branding or method;
• try to break, overload, hack or interfere with the site or its security; or
• misrepresent who you are.

The website is provided "as is". We work hard to keep it accurate and available, but we can't guarantee it'll always be error-free or online.

04 Our services

We offer a ladder of services to help you get time back with AI:

• Free eligibility & time-audit call — a no-obligation call to check fit and map where AI gives you the most time back. You keep your time-audit one-pager and our 6-step AI Assistant setup guide, free.
• Done-With-You Setup & Training — a kick-off call, then 1-on-1 training where we set up your AI Assistant with you and teach you to run it. Offered in tiers (from 4 hours over 4 weeks up to 12 hours over 12 weeks, targeting one to three days a week back).
• Done-For-You — a custom, hands-off engagement for founders who want the whole thing built and run for them, scoped and quoted case by case.

Prices and inclusions shown on our website are a guide and may change. The exact scope, price, inclusions and timing of your engagement are confirmed in writing (your service agreement or order) before you pay. If there's ever a conflict between these Terms and your signed service agreement, the service agreement wins for that engagement.

05 Eligibility calls & bookings

Our eligibility call is free and there's no obligation to buy. It's there so we can both check we're a good fit. We may decline to take you on if we don't think we can get you a result — that's part of the deal. Please give us accurate information so we can assess fit properly. If you book a call, keep it or reschedule with reasonable notice.

06 Fees, payment & GST

• How you pay — after your call, we send you an invoice, payable by bank transfer. Your engagement starts once payment is received, unless we agree otherwise.
• GST & currency — prices are in AUD. Where GST or other taxes apply, this is shown on your invoice.
• Refunds — beyond your rights under our guarantees and any non-excludable consumer law rights, fees for completed work aren't generally refundable.

07 Our guarantees

We stand behind our work with two guarantees, and both are backed by a full cash refund — not credits, not extra sessions.

• Service Guarantee. If you don't feel you're getting value, you can withdraw any time before your third session and get a full cash refund of all fees paid — no reason needed.
• Days-Saved Guarantee. If our engagement ends without hitting the days back we agreed for your program (one, two or three days a week), you get a full cash refund of all fees paid, no questions asked. The only thing we ask is a 10-minute exit interview — and the refund isn't conditional on it.

The service guarantee is yours by emailing us before your third session. The days-saved guarantee is automatic — if we don't hit the number, we refund you; you don't have to chase it.

08 No lock-in — what you own

This is core to how we work. When we build your AI Assistant:

• You own it. At handover, the assistant, the accounts and everything we set up with you are yours.
• No lock-in. You're never trapped. You keep what we build and can walk away whenever you like — we earn your business by adding value, not by holding it hostage.
• You're responsible for your own ongoing third-party subscriptions (like your AI provider, email or other tools) after handover.

09 What we need from you

To get you the result, we need you to:

• take part — show up, engage in the sessions, and do the homework;
• give us accurate information and timely access to the tools we're setting up;
• make sure you're allowed to give us access to any accounts or data involved, and that doing so doesn't break your obligations to anyone else;
• keep your own logins, passwords and backups secure.

10 About AI (please read)

AI is powerful, but it isn't perfect. So we want to be straight with you:

• AI can make mistakes or produce inaccurate output — always review important work before relying on it.
• You stay in the driver's seat. We set up your assistant so it doesn't send or delete things without you. You're responsible for what you choose to send or action.
• Our service, and anything your assistant produces, is not legal, financial, tax, medical or other professional advice. Get a qualified professional for that.
• AI features rely on third-party providers (such as Anthropic / Claude) and are subject to their terms and availability.

11 Intellectual property

What's ours stays ours. Our brand, website, content, training materials and frameworks are owned by SaveFounders.ai (or our licensors). We give you a licence to use our materials for your own business during and after your engagement, but you can't resell, repackage or teach them as your own.

What's yours stays yours. Your business, your data, and the specific assistant we build and hand over to you are yours to keep and use.

12 Confidentiality

We'll treat your business information as confidential and only use it to deliver our service to you. We'd ask the same of you for anything we share that isn't public (like our methods and materials). This doesn't apply to information that's already public, or that we're legally required to disclose.

13 Third-party tools & services

Our service connects you with third-party tools (for example AI providers, email, calendars and automation tools). We don't control those tools, and your use of them is subject to their terms and pricing. We're not responsible for outages, changes or issues caused by third-party providers.

14 Testimonials & feedback

We love sharing client wins — but only with permission. We'll always get your sign-off before using your name, business or words in our marketing. If you give us feedback or ideas, you allow us to use them to improve our service without any obligation to you.

15 Disclaimers & limits on our liability

We'll always do our best work for you. But beyond our guarantees, we can't guarantee specific business outcomes (like revenue or growth) — results depend partly on you and your business.

Nothing in these Terms excludes rights you have under the Australian Consumer Law or other laws that can't be excluded. Our services come with guarantees that can't be excluded under the Australian Consumer Law.

To the extent the law allows, our total liability to you for any claim connected with our services is limited to the amount you paid us for the engagement the claim relates to, and we're not liable for indirect or consequential loss (such as lost profits or data). Where permitted, our liability for a service is limited to re-supplying that service or paying to have it re-supplied.

16 Indemnity

You agree to cover us for losses or claims that arise from your misuse of our services or the tools we set up, your breach of these Terms, or your breach of someone else's rights or the law (for example, giving us access you weren't allowed to give).

17 Ending an engagement

You keep everything built up to the point an engagement ends. We may pause or end an engagement if fees go unpaid, if these Terms are breached, or if the working relationship isn't workable. Fairly-earned fees up to that point remain payable, and your guarantee and consumer rights aren't affected. If we ever offer an ongoing subscription in future, its cancellation terms will be set out in your service agreement.

18 Governing law

These Terms are governed by the laws of Victoria, Australia, and you and we submit to the courts of that place.

19 Changes to these terms

We may update these Terms from time to time. When we do, we'll update the "last updated" date above. Changes apply to your use of the site and any new engagements from the date they're posted. The latest version always lives on this page.

20 Contact us

Questions about these Terms? We're real humans and happy to help.

• Email — hello@savefounders.ai
• Post — 1 Ross Street, Surrey Hills VIC 3127, Australia